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Free shipping on orders over $100 to Canada and USA!
Free shipping on orders over $100 to Canada and USA!

FAQ

General Qs

How do I use my toy?

It depends on the toy, but there is no “right” or “wrong” way to use your toys. Check out our associate product descriptions and product packaging for details on use of specific toys. We always suggest getting creative!

What lube can I use with my toy?

Generally, you want to use water based lubricants with silicone toys. Glass and stone toys are compatible with all kinds of lubricants. For more, check out our article on lubrication!

How do I clean my toy?

Each product description has instructions on toy cleaning. For more, check out our article on toy cleaning!

I've lost my toy' charger! What do I do?

We do not sell individual charging cords and reccomend following up with the manufacturer of your item. Don’t know where to inquire? Please don’t hesitate to email us at info@bonjibon.com.

Shipping Qs

Where do you ship?

We ship worldwide! Please click here for a list of everywhere we ship. All orders are sent via Canada Post. Customers are responsible for any duties accrued in shipping their order.

Is your shipping discreet?

Absolutely. Our packaging is discreet and nondescript. It will include the name and address you provide at checkout and a return label to our studio space that is unlisted. Please see a breakdown of our shipping materials here.

How long will shipping take?

We ship with Canada Post from Toronto, Ontario and all orders are shipped out within 48 business hours from time of order.

The delivery standard for regular mail sent inside Canada is:

1-3 business days for local mail.
2-3 business days within the province.
4-8 business days for national mail.

All international orders are given a shipping lead time of 7 – 16 business days.

Payment Qs

What currency do you charge in?

All prices and sales are in CAD.

What types of payment do you accept?

We use Shopify Payments to process all payments and accept Visa, Mastercard, American Express and Discover.

What will show up on my credit card statement?

Your Bonjibon order will appear as "CUSTOMER SERVICE" on your credit card bill.